Frequently Asked Questions
Here you'll find answers to the most common questions about using the Next Level Booking platform.
Account Management
How do I reset my password?
Click on the "Forgot Password" link on the login screen, or go to your account settings if you're already logged in. You'll receive an email with instructions to reset your password.
Can I have multiple user accounts for my organization?
Yes! Next Level Booking supports multiple user accounts with different permission levels. Contact your organization administrator to set up additional accounts.
How do I update my profile information?
Click on your name in the top-right corner, then select "Profile" to update your information.
Inventory Management
How do I add a new inventory item?
Navigate to the Inventory section, click "Add New Item," and fill out the required information.
Can I import inventory from a spreadsheet?
Yes! Next Level Booking supports importing inventory data from CSV and TXT files. Go to the Import section and follow the step-by-step guide.
How do I mark an item as unavailable?
Open the item details page and change its status to "Maintenance" or "Inactive."
Categories
How do I create a new category?
Go to the Categories section, click "Add Category," and enter the category details.
Can I organize categories in a hierarchy?
Yes! You can create parent-child relationships between categories by assigning a parent category when creating or editing a category.
How do I move items between categories?
Edit the inventory item and change its assigned category from the dropdown menu.
Reporting
How do I generate a monthly inventory report?
Go to the Reports section, select "Inventory Report," choose "Monthly" from the time period dropdown, and click "Generate."
Can I export reports to Excel?
Yes! All reports can be exported to Excel, CSV, or PDF formats using the export buttons at the top of the report view.
How do I create a custom report?
Go to the Reports section, click "Custom Report," select the fields and filters you want, and save your report configuration.
Technical Issues
The system seems slow. What can I do?
Try clearing your browser cache and cookies, or try using a different browser. If the issue persists, contact our support team.
I found a bug. How do I report it?
Contact our support team at support@next-level-booking.com with details about the issue you're experiencing.
Is my data backed up?
Yes! We automatically back up all customer data daily and maintain multiple redundant backups for security.
Getting Help
How can I contact customer support?
You can reach our support team at:
- Live chat: Available on the Next Level Booking platform during business hours